Frequently Asked Questions
Everything you need to know about our products, shipping, and studio standards.
How do I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited-edition releases and studio-specific hardware may be subject to final sale terms.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Tom Sachs apparel?
To ensure the longevity of your garments, we recommend washing in cold water with like colors and hanging to dry. Specific care instructions are printed on the internal labels of each piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are the products authentic?
All items sold on our official website are 100% authentic Tom Sachs products, designed and vetted by our studio to meet our rigorous standards of utility and quality.